iTunes is a free application from Apple used to play and sync music files with various iOS devices such as iPad, iPod and iPhone. Error 310 occurs during the log-in interval to iTunes server. Here’s how to deal with this issue.
Disable Using Proxy Server
Proxy Server is also sometimes known as Application-Level Gateway, which provides increased performance and security while establishing a connection between local networks. If this feature is enabled, disable it at once.
- Use the “inetcpl.cpl” command to open up the Internet Properties dialog box
- Click Connections tab, and choose to configure your LAN Settings
- Uncheck the box named “Use a proxy server for your LAN”, and then save the settings (Click OK twice)
Turn Off Parental Control Feature
This trick works like a charm for many iTunes people. Parental Control feature tends to cause conflicts and results into iTunes error 310.
- Connect your iOS device to your laptop
- Open iTunes
- Open the Preferences dialog by clicking iTunes, and then selecting the Preferences option
- Click Parental tab, and check the following checkboxes:
- iTunes Store
- Allow access to iTunes U
- Click OK and then exit the program
Diagnose Network Connectivity Issues
Ensure that your device is within the range of Wi-Fi. Change the location of your base station or Wi-Fi router. If the problem still persists, use the troubleshooting tool.
- Press Windows Key + X and then choose Search
- Type “troubleshooting” and open it
- From the Control Panel window, click Network and Internet category
- Click Internet Connections icon and follow the instructions
You might also want to reset the Wi-Fi router in case the issue still persists. Resetting involves setting all default configurations. To do so, press and hold the Reset button on your Wi-Fi router while it is on. Release the button after a few seconds and your Wi-Fi router would have restored to factory settings by that time.
Try switching to 3G Internet to check if the problem still appears.
Change Computer Date-Time
Your computer date-time settings might be wrong. Correcting them might solve the riddle.
- Right click the Date-Time area of your Taskbar
- Choose Adjust Date/ Time
- If the “Set time automatically” slider is turned on, move it to left. This turns it off
- Click Change button. (Change date and time)
- Set your local date and time, and then save the changes
Update iOS Software
Your device might be using an outdated iOS version, resulting into compatibility issues with iTunes. Go to Settings page > General > Software Update.
Avoid compatibility issues by updating iTunes as follows:
- Press Alt key to show the menu bar
- Click Help menu
- Select Check for Updates
Temporarily Disable Firewall Security
Disable Firewall temporarily to avoid conflicts between iTunes and the Firewall software.
- In the Search box, type “Firewall”
- Click “Check Firewall status” from Search Results
- Disable it for both Private and Public networks, click OK
Appropriately Modify Hosts File
The Hosts file may contain some entries that result into runtime error. Create a backup, delete the Hosts file and finally re-create a new one.
- Using File Explorer, copy and paste the existing Hosts file located in
- C:\Windows\System32\drivers\ETC directory to your Desktop.
- Now modify the existing Hosts file. (Right click > Open with > Notepad)
- Delete everything from this file. (Edit > Select all and Edit > Delete)
- Save it. (File > Save)
- Exit it, you won’t get iTunes error 310 again
Note: If any problem occurs after resetting the Hosts file, just restore the original file from the backup.
Change Proxy Servers
This requires making changes to your computer’s Registry settings that might prove harmful, if not performed properly. Create your Registry’s backup and only then go for these changes.
- Open Run dialog > RegEdit
- Locate the following subkey:
- HKEY_CURRENT_USER | SOFTWARE | Microsoft | Windows | CurrentVersion | Internet Settings
- Double click the “ProxyServer” string in the right panel of the window. If no such string is found, create a new one. Click Edit | New | String Value. Specify the string name. Double click it, type “http=127.0.0.1:8888;https=127.0.0.1:8888” (without quotes). Click OK.
- Exit the tool, restart the PC for the changes to take effect
Fix Issues in PC
Most importantly you should be willing to take a bold step. By this I mean, you have to spare some time and conduct a deep scan for issues in Windows Registry. Registry errors cause programs conflicts and can result in errors such as the iTunes error 310. You can use Intel Software Partner, RegInOut to scan for error 310.